Refund Policy

All listing fees and promotional packages are digital services activated immediately after successful payment. As a general rule, payments are therefore non-refundable once the listing or package has been activated.

• Double charge for the same listing or package.
• Payment was taken successfully but the listing or package was not activated and we could not fix it within seven (7) working days.
• A technical fault on our side that made the paid service completely unusable.

• A change of mind after the listing has gone live.
• The listing did not generate the calls, enquiries, sales or traffic you hoped for — we do not guarantee marketing results.
• Incorrect information submitted by the business owner.
• A listing removed or suspended for breaching the Terms of Service (for example false information or claiming a listing without the right to do so).
• Promotional packages that have expired or been fully used.

Email info@direktoribiz.my within seven (7) days of the transaction date, including your business name, the bill reference number and a description of the problem. We will respond within 5 working days.

Approved refunds are returned to the original bank account or payment method through the payment gateway. Bank processing normally takes 7–14 working days. Non-recoverable payment gateway fees may be deducted from the refunded amount.